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What is an Ombudsman?
An Ombudsman is an advocate who helps to resolve concerns expressed by, or on behalf of residents of Tompkins County's adult and nursing homes. Ombudsmen listen, mediate, negotiate, facilitate and propose solutions. They help families understand the often confusing laws and policies that govern the long term care system. Ombudsmen can explain the Resident's Bill of Rights to ensure that residents receive the care and respectful services they deserve and are entitled to under the law, as well as connect families with other community services. The Ombudsman visits regularly (at least once a week) and the service is confidential and free of charge.
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What kind of problems can an ombudsman help with?
- Resident rights
- Resident care
- Financial concerns
- Food service
- Administrative policies
- Medical services
- Suspected neglect, mistreatment, or abuse
- Personal concerns
If you have questions regarding the services of the Ombudsman Program, or if you might be interested in serving as an Ombudsman, contact the Tompkins County Office for the Aging.
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